At Upstream, we are committed to providing better ways to deliver effective, efficient, and sustainable services that support seniors. Key to our performance in these areas is an equally relentless commitment to doing business ethically and with integrity.

Code of Conduct

UpStream’s Code of Conduct reflects our core values and commitment to legal and regulatory compliance and doing what is right. It is also meant as a guide to living up to that commitment daily.

Ethics hotline

Each of us has a duty to speak up when we encounter a concern. The Ethics Hotline is available to report concerns and can be accessed using any links, numbers, or instructions listed below. Reporting can be done anonymously where permitted by law, and regardless of anonymity, investigations are kept confidential within the parameters of the investigation.

How to reach us
  • Lighthouse website

  • Anonymous reporting app
    Keyword: upstream
    Detailed app instructions here
    If you are not currently reading this on your phone, use your phone to go to the Apple App Store or the Google Play store and search for “Anonymous Reporting”.

  • Toll-free telephone:
    English-speaking USA and Canada: +1 833 931 4120
    Spanish-speaking USA and Canada: +1 800 216 1288
    Spanish-speaking Mexico: +1 800 681 5340
    French-speaking Canada: +1 855 725 0002
    Contact us if you need a toll-free # for North American callers speaking languages other than English, Spanish, or French.

  • Email us (must include company name with report)

  • Fax us 215 689 3885 (must include company name with report)