At Upstream, we are committed to providing better ways to deliver effective, efficient, and sustainable services that support seniors. Key to our performance in these areas is an equally relentless commitment to doing business ethically and with integrity.
Code of Conduct
UpStream’s Code of Conduct reflects our core values and commitment to legal and regulatory compliance and doing what is right. It is also meant as a guide to living up to that commitment daily.
Each of us has a duty to speak up when we encounter a concern. The Ethics Hotline is available to report concerns and can be accessed using any links, numbers, or instructions listed below. Reporting can be done anonymously where permitted by law, and regardless of anonymity, investigations are kept confidential within the parameters of the investigation.
How to reach us
Anonymous reporting app
Detailed app instructions here
If you are not currently reading this on your phone, use your phone to go to the Apple App Store or the Google Play store and search for “Anonymous Reporting”.
English-speaking USA and Canada: +1 833 931 4120
Spanish-speaking USA and Canada: +1 800 216 1288
Spanish-speaking Mexico: +1 800 681 5340
French-speaking Canada: +1 855 725 0002
Contact us if you need a toll-free # for North American callers speaking languages other than English, Spanish, or French.
Email us (must include company name with report)
Fax us 215 689 3885 (must include company name with report)